Mary Joyce Estella A.

Operations Manager | Virtual Assistant | Logistics Officer | Inventory Controller I’m a highly organized and results-driven Operations Manager Virtual Assistant with 9 years of solid work experience — 7 years in office-based automotive dealership roles (Toyota, Hyundai Heavy Equipment, Morris Garages) and 2 years in remote virtual assistant roles supporting businesses in car rental, junk removal, and service-based industries. I specialize in operational support, admin management, customer coordination, logistics, inventory control, and workflow optimization. My background in the automotive and heavy equipment industry has equipped me with a strong foundation in parts administration, after-sales operations, warehouse management, and dealership systems, while my VA experience has strengthened my capabilities in client communication, scheduling, CRM management, team coordination, and business operations. I help business owners stay organized, efficient, and scalable by managing day-to-day operations so they can focus on growth. 💼 What I Can Help You With ✔ Operations management ✔ Virtual assistant support ✔ Customer service (phone, email, chat) ✔ Booking & scheduling coordination ✔ CRM management & SOP creation ✔ Admin and back-office support ✔ Inventory & logistics tracking ✔ After-sales & service coordination ✔ Data entry and reporting ✔ Team communication management 🔧 Tools & Software Expertise I am highly proficient in the following platforms: SAP (inventory, parts, logistics & admin tasks) ERP systems (automotive & dealership management systems) QuickBooks GoHighLevel (GHL) ClickUp Zoho CRM / Zoho One Slack Google Workspace (Sheets, Docs, Forms, Drive, Calendar) Microsoft Office (Excel, Word, Outlook) Trello, Asana & other PM tools 🏢 Industry Experience Automotive & Heavy Equipment: Parts Department Admin Inventory Controller Warehouse Supervisor Sales Admin Logistics Officer After-Sales Coordinator Virtual Assistant / Remote Operations (2+ years): Operations Manager for car rental company VA & operations coordinator for junk removal business Customer service, CRM management, document control, dispatching 🚀 Let’s Work Together If you're looking for someone who can manage operations, streamline your systems, support your team, and help your business run smoothly, I’m ready to help.