Ankur G.

Hello and welcome! I’m Ankur Gurha, a Salesforce Certified Administrator with over 14 years of hands-on experience in CRM strategy, client service operations, and Salesforce org administration. I help businesses unlock the full potential of Salesforce by aligning system configurations with real-world business needs, ensuring cleaner data, more efficient processes, and happier users. 🔹 What I Offer As a Freelance Salesforce Admin, I support startups, mid-size companies, and enterprise clients in managing, optimizing, and scaling their Salesforce environments. I specialize in: User Management: Roles, profiles, permission sets, and sharing rules Data Management: Imports, exports, deduplication, validation rules, and maintaining data integrity Automation: Flows, process builders, workflow rules, approval processes Reports & Dashboards: Actionable analytics that drive decision-making Object Customization: Standard and custom objects, page layouts, record types, and Lightning components Security & Compliance: Audit trail, field-level security, login history, and data backup best practices Training & Documentation: End-user training, SOPs, and ongoing admin support 🔹 Portfolio Highlights ✔ Salesforce Cleanup & Optimization Client: US-based SaaS Company Scope: Decommissioned outdated workflows and process builders, converted legacy automations to Flows, and streamlined role hierarchy and sharing settings Outcome: 35% faster record updates, improved user experience, and simplified admin overhead ✔ Lightning Migration & UI Enhancement Client: Financial Services Firm Scope: Migrated from Classic to Lightning Experience, customized Home Page, record pages, and implemented dynamic Lightning components Outcome: Boosted user adoption by 40%, reduced time-on-task for common workflows ✔ List Management & Campaign Support Client: B2B Marketing Team Scope: Cleaned and loaded over 50,000 records with validation rules, developed campaign member strategies, and implemented lead scoring rules Outcome: Enabled more targeted campaigns and reduced bounced emails by 25% 🔹 Certifications & Tools ✅ Salesforce Certified Administrator ✅ Salesforce Business Analyst 🔧 Tools: Data Loader, Workbench, Dataloader.io, RingCentral, ConnectAndSell, Power BI, Zoominfo, Apollo. 📈 Reporting: Lightning Reports, Dashboards, Joined Reports 📚 Documentation: Confluence, Notion, Lucidchart, Google Suite, JIRA 🔹 Client Testimonials “Ankur has been our go-to Salesforce Admin for two years. He’s organized, responsive, and always provides practical solutions.” – Director, Client Services “He has a great knack for turning vague requirements into actionable Salesforce features. Highly recommend!” – Product Manager, SaaS Platform 🔹 Why Me? I blend technical Salesforce know-how with an operations-first mindset. My background in service delivery, CRM operations, and cross-functional collaboration means I can speak both tech and business fluently. I don’t just “click buttons”, I aim to understand your goals and build scalable solutions to support them. 🔹 Let’s Talk Whether you need one-time help with a cleanup project or ongoing admin support, I’d love to hear about your needs and explore how we can work together. Let’s connect and make Salesforce work smarter for your business!