Daniela S.

Hi! I’m Daniela ,a bilingual Virtual Assistant with hands, on experience supporting property management and insurance teams in the U.S. Most of my work has been focused on keeping operations running smoothly behind the scenes — handling tenant and vendor communication, coordinating maintenance, staying on top of follow-ups, and making sure nothing gets missed. I’ve worked with tools like AppFolio, Buildium, EZLynx, and AgencyZoom, and I’m comfortable managing day-to-day operations without needing constant direction. I also have experience with compliance tasks like city permits, recertifications, and making sure things like DBPR, city, and county registrations stay active and up to date. 🏢 Property Management Support Daily communication with tenants, owners, vendors, and contractors Maintenance coordination, inspections, and work order management Scheduling, follow‑ups, and closing service requests City permits, community registrations, and compliance tracking Recertification projects and deadline management Inbox management, calendar organization, and documentation Listing posting, lead follow‑up, and basic tenant screening 🛡️ Insurance & Administrative Support Policy updates, renewals, and client communication CRM and data entry (EZLynx, AgencyZoom, AMS) Document organization and case follow‑up Customer service and administrative assistance SOP creation and workflow optimization 📊 Strengths & Proven Experience Over 1,300 hours worked on Upwork 100% Job Success Score Full‑time experience with U.S. property management and insurance teams Fast response times and clear communication Ability to handle high‑volume tasks and tight deadlines Organized, reliable, and committed to long‑term collaboration I help property management companies and insurance agencies stay organized, compliant, and efficient by managing operations with professionalism, accuracy, and strong communication.