Filip S.

I am a bilingual Customer Support and Operations Specialist with 5+ years of experience in high-volume e-commerce and multi-channel service environments, handling complex customer workflows across email, chat, phone, WhatsApp, and social platforms. I specialize in end-to-end customer operations, including order management, subscription handling, refunds, cancellations, and retention workflows in fast-paced environments where accuracy, speed, and consistency are critical. In my previous role at Hs Plus, I worked across multiple systems and communication channels simultaneously, processing customer orders, managing support tickets, and executing retention actions such as follow-ups and automated reminders. I am experienced in maintaining operational flow under high workload conditions. I also bring a strong technical and QA background from my engineering experience, which allows me to quickly understand systems, follow SOPs precisely, and maintain high-quality output in structured workflows and reporting environments. I am comfortable working independently or within distributed teams and have experience using CRM systems, ticketing platforms, and structured reporting tools. I adapt quickly to new platforms and operational processes. I am currently focused on long-term opportunities in customer operations, SaaS support, and e-commerce support roles where I can contribute consistently and grow within a structured team environment.