Abdul A.

With over 3 years of experience as a customer service representative, I specialize in providing freelance support to enhance client experiences and deliver top-notch work. I've successfully offered global online chat and email support, recognizing the significance of professional customer service in fostering future business opportunities. As your dedicated Virtual Assistant, I assure the adept management of your Customer Care Service, Online Chat Support, Emails, and Social Media Inbox. My approach combines professionalism and friendliness, ensuring an exceptional customer experience. I bring a proven track record, including successful email support for the VA Rideshare Program and Saltire Private Hire (Glasgow-based cab company). Proficient in communication tools such as Slack, Skype, WeChat, WhatsApp, and Dialpad, I offer versatility in managing platforms like Gmail, Fresh Desk, Zendesk, Trengo, Outlook, Facebook pages, Instagram, and WeChat. In the E-commerce domain, my expertise extends to order tracking, processing, fulfillment, cancellations, refunds, dispute resolution (PayPal, Klarna, Charge flow, chargeback), and effective communication with suppliers. Additionally, I've served as a Virtual Assistant for various products, handled data entry tasks, and demonstrated proficiency in Google Sheets. I am available 365 days a year for any further discussions. I am enthusiastic about the prospect of collaborating with you.