EJ B.

I'm an experienced customer support specialist responsible for assisting clients with their concerns over the phone and email. Aside from helping and resolving clients' concerns, one of our most critical tasks is to complete high-security authentication and protect clients' privacy against fraud. Given the evolving nature of fraud and cybercrime, it's always good to use best judgment and practice due diligence, especially when identifying signs of fraudulent activities and cybercrime. I have experience using LexisNexis, AWD, Finacle, and other tools to identify and review clients' files. I am a team player and can easily collaborate with colleagues or other departments to address security incidents. And resilient, especially when handling high-pressure situations.