Michelle S.

Commercial Billing Expert Specialization: -CMAT and CST tool navigation -Discuss/Understand billing issues and billing processes -Process billing adjustments, refunds, invoice amendments, TDS Claim etc. -Payment method issues Microsoft for Business Skills: - Office installation and activation - Outlook setup and issues like unable to send and receive emails - Microsoft exchange issues - Add domain / Set up DNS Records - Set up Rules, Retention Policies, DLP Policies - Set up Spam Filtering - Recover deleted emails and Teams chat / Create and Export Content Search - OneDrive issues ( Not opening, Unable to activate, not syncing etc.) - MS Teams set up and issues ( App is not responding, Unable to login, Slow, Call Queue or Auto Attendant not connecting etc.) - SharePoint issues , set up Team site and Communication site - SharePoint migration - Email migration / Export & Import PST file - Set up MS Bookings