Grace W.

As a Fractional COO/Business Coach with 15+ years of experience, I help companies transform operations, streamline processes, and achieve sustainable growth. My expertise lies in optimizing workflows, building high-performance teams, and implementing scalable systems that align with your vision and drive profitability. In the past 5 years I have led the delivery of over $20 million in business value to the organizations I served. Key Projects: Freelance Projects: Jefferson County Alabama (July 2023-Nov 2024) Delivered over $10 million in operational efficiency savings working 10-15 hours per week facilitating workshops, documenting processes, providing coaching and recommendations for improvement. Nice Find Wholesale (April 2023-Jan 2024) As Fractional COO for this reverse logistics and e-commerce company I transformed operational effectiveness by implementing the Entrepreneurial Operating System (EOS), establishing key performance indicators, and developing robust process documentation. I strengthened accountability across the organization while providing strategic coaching and leadership to the executive team. The Paper Memory (April 2024-September 2024) As Fractional COO, I optimized business operations through systematic improvements in customer service, vendor relationships, and payment systems. I developed strategic recommendations that drove revenue growth while implementing process automation solutions to enhance operational efficiency. Skills: Facilitation, EOS, Lean/Six Sigma, Process Improvement, Process Automation, Business Coaching, Leadership Coaching, KPI, Project Management, Operational Efficiency, Continuous Improvement, Product, Agile, Training