Wilna Mae A.

With over six years of experience across the E-commerce, retail, and food service industries, I have developed a deep expertise in delivering high-standard customer support while optimizing operational workflows. My background is characterized by a strong technical proficiency in managing E-commerce environments to drive operational efficiency. I have successfully leveraged platforms such as Shopify and BigCommerce, alongside customer engagement tools like Gorgias, Microsoft Dynamics, FreshDesk, and FreshChat, to maintain seamless communication and high satisfaction ratings. My experience also extends to the backend, where I have utilized ShipStation and Stord to ensure fulfillment accuracy and resolve logistics escalations efficiently. PROFESSIONAL SUMMARY ● Accomplished Customer Service Representative with deep expertise in the E-commerce sector. ● Adept at delivering exceptional customer service through active listening, clear communication, and timely resolution of concerns ● Experienced in managing multi-channel communications, ensuring rapid response time via phone, email, and real-time chat. And committed to creating a positive customer experience and ensuring client satisfaction.