Kyla Certifico T.

Customer Support | Executive Assistant | Data Entry Specialist

Hello! I'm Kyla Certifico Tamis, a dedicated professional with a proven track record in diverse roles across customer support, learning and development, recruitment, and online business management. My experience has equipped me with a broad skill set that ensures efficiency, adaptability, and a strong focus on delivering results. Professional Experience • Learning and Development Specialist (April 2023 – August 2024) As a promoted trainer in a US-based home security company, I designed and delivered engaging training sessions to upskill employees. My role included creating learning materials, facilitating workshops, and supporting new hires to ensure a smooth onboarding experience. • Technical Support Representative (August 2022 – March 2023 & August 2024 – November 2024) Prior to my promotion, I worked directly with customers, resolving technical concerns and ensuring a seamless experience. I demonstrated excellent problem-solving and communication skills in this role. • Recruiter (Startup Company) I successfully recruited social media users for an online platform that empowered individuals to earn money through digital opportunities. My responsibilities included explaining job roles, assisting with registration, processing payments, and addressing concerns. • Homework Helper (Part-Time) Assisted students in Mathematics and English by explaining assignments clearly, tutoring complex concepts, and creating exam reviewers. My personalized approach ensured students understood and excelled in their studies. • Product Promoter (Health & Beauty) Promoted health and beauty products on Facebook by creating compelling content, managing campaigns, and driving sales through strategic social media marketing. Why Work with Me? I bring a unique combination of technical expertise, teaching ability, and entrepreneurial spirit to every project I undertake. Whether it’s building relationships with clients, creating effective solutions, or managing operations, I am committed to exceeding expectations. Let’s work together to achieve your goals. I look forward to collaborating with you!