Mercy E.

🚀 Elevate Your Success with Me! 💯 Achieved 100% Job Success Rate! 💯 I’m a reliable and detail-oriented Airbnb & OTA Specialist, Virtual Assistant, and Customer Service Professional with experience in short-term rental management, OTA listing management, customer service, administrative support, data entry, lead generation, appointment setting, research, and guest communication. I help busy hosts, property managers, entrepreneurs, and business owners stay organized, improve their online presence, communicate professionally with customers and guests, and keep daily operations running smoothly. 🏡 Airbnb, Short-Term Rental & OTA Support • Airbnb and short-term rental virtual assistance • OTA listing management and optimization • Listing creation, setup, and optimization • Managing listings across platforms such as Airbnb, VRBO, BDC, Expedia, and other OTA platforms • Updating property descriptions, amenities, photos, rates, and availability • Calendar and booking management • Guest communication and issue resolution • Airbnb arbitrage property research • Property and market research • Supporting daily short-term rental operations 📊 Administrative Support & Data Entry • Data entry and data organization • Inbox and email management • Calendar management • Document organization • CRM management and updates • Research and data collection • Reporting and maintaining accurate records • General virtual assistance and operations support 📧 Customer Service & Administration • Email, phone, and live chat support • Inbound and outbound calls • Customer and guest communication • Complaint and issue resolution • Appointment scheduling and follow-ups • Inbox and calendar management • Data entry and database management • Document organization and reporting • CRM updates and administrative support 🎯 Lead Generation & Appointment Setting • B2B and B2C lead research • Prospect and company research • Lead list building • LinkedIn and email research • Outreach and follow-ups • Appointment setting • CRM and pipeline updates 💻 Tools & Adaptability I’m comfortable learning new software and adapting quickly to different workflows, platforms, and business processes. I understand the importance of following instructions accurately, maintaining confidentiality, meeting deadlines, and communicating clearly. I’m organized, proactive, dependable, professional, and detail-oriented, with a strong focus on delivering quality work and creating a positive customer and guest experience. My goal is to become a dependable extension of your team, take tasks off your plate, and help keep your business organized, responsive, and running efficiently. Let’s connect. I’m ready to get started.