Gerald C.

Dental Customer Service Representative

Looking for a professional freelancer to help you with day-to-day tasks? Look no further. I am a highly experienced and proficient virtual assistant that can tick off the checkboxes on your to-do list. With over 9 years experience of BPO setting. Here's a list of the tasks I can accomplish for you. • Develop strong communication and problem solving skills while managing customer inquiries and concerns. Excelled in a fast-paced environment, providing timely and effective solutions to customer issues. • Respond to and resolve on the first call, customer service inquiries and issues by identifying the topic and type of assistance the caller needs such as benefits, eligibility and claims of their patients • Assist customers in navigating Healthcare’s dedicated website and encourage and reassure them to become self-sufficient. • Research complex issues across multiple databases and work with support resources to resolve provider issues and/or partner with others to resolve escalated issues (claims, provider relations, etc.). • Provide education and status on previously submitted, pre authorizations, or predetermination requests. • Meet the performance goals established for the position in the areas of: efficiency, call quality, customer satisfaction, first call resolution and attendance. • Website navigation and tech support issues • Admin task like website issue, validating calls, Outbound calls about Urgent provider concerns, Sending emails to OPS team regarding coaching opportunities of one of their representatives Having completed these task in the past years, I become efficient in using the following tolls/applications/platforms. • Canva • Microsoft applications • Facebook and YouTube • Google Chrome, Mozilla Firefox, MS Edge • Gmail and MS Outlook • Live Chat (Zoom, Microsoft Teams) • ISET • Avaya, SIP, Genesys • Nice WFM 7.4.2 • Citrix • Kronos , Oracle • Skype, WhatsApp, Viber I pride myself on being consistent responsive and professional in every project I take on. I'm a problem solver and driven to deliver high-quality work within the deadline. I always encourage open communication and welcome constructive criticism. Lets chat to discuss more details about your project.