Sharon L.

Customer Service & Technical Support Specialist | Streaming Platforms,

Versatile customer service and administrative professional with over 7 years of experience supporting clients across digital services, technical support, sales, warranty management, communications, and online platforms. I specialize in providing clear, reliable, and client-focused support while handling sensitive information with professionalism and accuracy. My background includes resolving complex customer issues, managing documentation, following company policies, assisting with account-related concerns, and maintaining a positive customer experience in fast-paced environments. I have hands-on experience using customer support and communication tools such as Zendesk, Twilio, and different CRM systems to manage tickets, customer conversations, follow-ups, account updates, and service requests. I am comfortable working with email, chat, phone support, ticket queues, internal notes, customer records, and workflow-based platforms while keeping information organized and accurate. I also have experience in consultative sales, helping customers understand service options, identifying their needs, and guiding them toward the right solution while building trust and long-term relationships. My ability to communicate clearly, stay organized, and remain calm under pressure allows me to support customers effectively while meeting performance goals. In addition to my customer service and sales experience, my work as a youth counselor strengthened my leadership, problem-solving, organization, and interpersonal skills. I am highly detail-oriented, dependable, and committed to delivering quality work that helps businesses maintain excellent customer relationships and smooth daily operations. I can assist with: Customer support Technical support Administrative assistance Email, chat, and phone support Zendesk ticket management Twilio communication support CRM management Sales support Documentation and data entry Client follow-ups Conflict resolution Policy and compliance-based support My goal is to help businesses provide a professional, human, and trustworthy experience for every customer while keeping operations organized, efficient, and easy to manage.