Earl T.

I am a Customer Support and Financial Services professional with over 7 years of BPO experience specializing in customer service, loan processing, outbound calling, and client support. Currently working as a Loan Officer on Upwork, I assist clients with: • Handling inbound and outbound loan inquiries • Following up with leads and applicants • Collecting required information and documents • Managing customer communication via phone and email • Handling objections professionally while maintaining trust My background also includes experience as a Senior Process Executive in financial services (401k support) and as a Team Manager, where I developed strong skills in: • Email, chat, and phone support • CRM and account management • Conflict resolution • Process improvement • Quality assurance • Customer retention I am highly organized, reliable, and customer focused. I take pride in providing accurate information, clear communication, and excellent service. If you need a dependable professional for customer support, loan processing, appointment setting, or administrative assistance, I would be happy to help your business grow. Let’s work together!