Skip to content
BackNov 8
Mayra Alejandra P.
Upwork badge

Mayra Alejandra P.

Customer Success Manager (CSM)-PMP-Operations Manager & Agency Scaling

When a team is working hard but progress feels slow, the problem isn't effort — it's the system. I build the operational infrastructure that allows marketing agencies, founders, and executives to scale without chaos. 9+ years working with US companies in English, delivering results that stick. 📊 My Impact in Numbers: • Operational Agility: Architected full project management structures from scratch using Monday and Slack, increasing project flow by 60%. • Delivery Excellence: Engineered QA frameworks that increased client approval speed by 80% while ensuring 100% technical compliance. • Efficiency Gains: Implemented Scrum ceremonies that boosted team efficiency by 20% to 40% across multiple marketing accounts. • Setup & Onboarding: Streamlined client onboarding journeys, resulting in an 80% improvement in setup speed and a 50% retention rate. 💼 How I Can Help Your Business: Operations & Project Management (Agencies & Startups): I specialize in taking scattered processes and turning them into seamless delivery systems. • Systems Architecture: Building custom workflows and automations in Monday. • Leadership: Running Scrum ceremonies, 1:1s, and kick-off sessions to keep remote teams aligned across time zones. • Process Standardization: Developing SOPs and governance structures that reduce rework and scope creep. 🤝 Why Work With Me? I am a "Chaos Banisher" who values honesty, transparency, and data-driven results. Whether you need a fractional Head of Operations or a strategic partner to build your professional footprint on LinkedIn, I provide the structure you need so you can focus on the Big Picture. Ready to streamline your operations and command authority in your industry?

🇨🇴Bucaramanga, Colombia$40/hr100% JSS5.00 (2)Since Jan 2023

Earnings and projects

MRR
$142

Last 6 months ÷ 6

World#125,039 / 412k
🇨🇴Country#1,533 / 4,578
Revenue, last 30 days
$119

Last 6 months: $853

World#89,909 / 412k
🇨🇴Country#1,103 / 4,578
Total earnings
$6.6k

Billed in all: $6.9k

World#231,473 / 412k
🇨🇴Country#2,691 / 4,578
Per project
$940

$853 in the last 6 months

World#128,616 / 412k
🇨🇴Country#1,342 / 4,578
Projects, last 6 months
1
0% fixed100% hourly
World#128,095 / 412k
🇨🇴Country#1,261 / 4,578
Projects in all
7

Across 9 contracts

22% fixed78% hourly
World#236,190 / 412k
🇨🇴Country#1,512 / 4,578

Earnings, last 30 days

$6.9k+$119 earned in the last 30 daysBilled in all, before Upwork's fee · drag across the chart to see what was earned in any stretch
$6.7k$6.8k$6.9kOct 9Oct 24Nov 8

Skill rankings: Top 23% in Life Coaching

Ranked by MRR among everyone on Upwork with the skill.

  1. #74Project Schedule & Milestones220 freelancers · 🇨🇴 #1Top 34%
  2. #145Life Coaching636 freelancers · 🇨🇴 #3Top 23%
  3. #266Career Coaching867 freelancers · 🇨🇴 #4Top 31%
  4. #326LinkedIn Profile Optimization833 freelancers · 🇨🇴 #3Top 39%
  5. #411Marketing Management1,314 freelancers · 🇨🇴 #13Top 31%
  6. #718LinkedIn Marketing1,819 freelancers · 🇨🇴 #4Top 39%
  7. #1,108Team Management3,136 freelancers · 🇨🇴 #30Top 35%
  8. #2,824Marketing Strategy8,415 freelancers · 🇨🇴 #40Top 34%