Mayra Alejandra P.

Customer Success Manager (CSM)-PMP-Operations Manager & Agency Scaling

When a team is working hard but progress feels slow, the problem isn't effort — it's the system. I build the operational infrastructure that allows marketing agencies, founders, and executives to scale without chaos. 9+ years working with US companies in English, delivering results that stick. 📊 My Impact in Numbers: • Operational Agility: Architected full project management structures from scratch using Monday and Slack, increasing project flow by 60%. • Delivery Excellence: Engineered QA frameworks that increased client approval speed by 80% while ensuring 100% technical compliance. • Efficiency Gains: Implemented Scrum ceremonies that boosted team efficiency by 20% to 40% across multiple marketing accounts. • Setup & Onboarding: Streamlined client onboarding journeys, resulting in an 80% improvement in setup speed and a 50% retention rate. 💼 How I Can Help Your Business: Operations & Project Management (Agencies & Startups): I specialize in taking scattered processes and turning them into seamless delivery systems. • Systems Architecture: Building custom workflows and automations in Monday. • Leadership: Running Scrum ceremonies, 1:1s, and kick-off sessions to keep remote teams aligned across time zones. • Process Standardization: Developing SOPs and governance structures that reduce rework and scope creep. 🤝 Why Work With Me? I am a "Chaos Banisher" who values honesty, transparency, and data-driven results. Whether you need a fractional Head of Operations or a strategic partner to build your professional footprint on LinkedIn, I provide the structure you need so you can focus on the Big Picture. Ready to streamline your operations and command authority in your industry?