Marinella Joice G.

Mortgage Loan Assistant | Loan Processing | Real Estate | VA

With over 2 years of hands-on experience as a Mortgage Loan Assistant, I specialize in keeping mortgage files organized, compliant, and moving efficiently from application to closing. I have a strong understanding of the mortgage process and excel at managing multiple files while ensuring a smooth experience for borrowers, loan officers, and third-party vendors. My experience includes reviewing loan files for completeness, analyzing borrower documentation, following up on outstanding conditions, and communicating with clients to collect required documents. I coordinate and order third-party services such as appraisals, title work, homeowners insurance (HOI), flood certifications, and other required verifications. I also register loan files with lender portals, upload and organize documents, monitor loan milestones, and maintain accurate records throughout the loan process. I am experienced in: - Reviewing income, asset, credit, and property documents for completeness - Requesting and tracking missing conditions from borrowers and third parties - Ordering appraisals, title, HOI, and other required third-party services - Registering loans through lender portals and maintaining lender requirements - Preparing and organizing loan packages for underwriting - Working closely with Loan Officers, Processors, Underwriters, Title Companies, Insurance Agents, and Borrowers - Monitoring loan pipelines to ensure deadlines are met - Providing exceptional customer service through phone, email, and text communications - Managing multiple files while maintaining accuracy and attention to detail I am highly organized, detail-oriented, and proactive in solving problems before they become delays. I take pride in keeping loans moving efficiently while delivering excellent support to both clients and the lending team. TOOLS/SOFTWARE/PORTAL USED: 🏷️ARIVE 🏷️ LendingPad 🏷️Floify 🏷️Salesforce 🏷️ Microsoft Office 365 (Excel/Word/PowerPoint/Outlook/etc.) 🏷️Google Suite/Google Drive/Google Calendar/Google Contact 🏷️Website / Online Research 🏷️CRM System 🏷️WordPress (Basic) 🏷️Outlook 🏷️Hubspot 🏷️Skype 🏷️Slack 🏷️Teams 🏷️Zoom 🏷️ChatGPT (openai) 🏷️Quilbot 🏷️Claude 🏷️ZeroGPT If you're looking for a reliable Mortgage Loan Assistant who can quickly integrate into your team, manage files with minimal supervision, and help close loans efficiently, I'd love the opportunity to contribute to your business.