Chloe L.

Creative and results-driven media professional with a degree in Media and a deep passion for digital storytelling. I bring a powerful combination of academic insight and real-world experience in social media, content creation and digital strategy. Known for my ability to craft tailored, audience-focused campaigns, I excel at driving brand visibility, engagement and meaningful online connections. With a keen eye for trends and a data-informed approach, I continuously refine content strategies to maximise impact across platforms. As a Social Media Marketing Assistant, I specialise in developing and executing strategic campaigns that align with client goals and brand identity. My expertise includes organised content scheduling, engaging copywriting, and performance tracking across platforms like Instagram, Facebook, X, LinkedIn, and TikTok. I’m highly proficient in tools such as Canva, Buffer, Hootsuite, Meta Business Suite, Later and more, allowing me to manage content pipelines with precision and creativity. From planning editorial calendars to producing scroll-stopping visuals, I ensure every piece of content supports growth and engagement. In my role as a Virtual Assistant, I bring a highly organised, detail-oriented mindset to support daily operations and streamline workflows. I’m skilled in managing inboxes, booking systems, data entry, transcription, document formatting, research, and more. My ability to multitask while maintaining accuracy makes me a reliable and efficient remote support partner. I use productivity and collaboration tools such as Google Workspace, Microsoft Office, Notion, Slack and more to keep everything running smoothly behind the scenes. Alongside my digital and admin capabilities, I take pride in delivering excellent customer service. I’ve worked across various sectors and platforms, providing support through email, live chat, and phone. I’m confident in handling customer inquiries, resolving issues with empathy, and maintaining high satisfaction levels. My experience spans multiple CRM systems including HubSpot, Zendesk, Gorgias and Shopify. I combine technical proficiency with a friendly, professional approach to ensure every customer feels valued. I’m passionate about helping businesses grow, thrive, and build lasting relationships with their audiences.