Keith John Q.

Detail-oriented professional with a strong foundation in financial operations and the BPO industry. I help e-commerce owners and busy founders protect their revenue, resolve chargebacks, and streamline operations so they can focus on scaling their business. ⚡ Core Expertise: Financial Operations & Risk: Dispute filing & resolution, chargeback management, transaction investigations, and fraud prevention. Alert & Payment Platforms: Ethoca, RDR, CDRN, Stripe, Shopify, CheckoutChamp, and Skio. Customer Support & QA: 2 years of experience as a Quality Analyst (auditing, coaching, compliance), Zendesk/Freshdesk, and training. Admin & Inbox Management: Email prioritization, achieving Inbox Zero, and accurate data entry (Google Sheets/Excel). Healthcare HR & Traveling Nurse Onboarding: End-to-end management of US hospital compliance requirements—including resume vetting, Form I-9 & W-4, drug screens, background checks, physical exams, and medical titers/vaccinations (TB, MMRV). 🛠 Key Tools: Shopify, Stripe, Adyen, Whop, CheckoutChamp, Skio, Loop, Ethoca, RDR, CDRN, Zendesk, Freshdesk, Google Workspace, Slack, Notion, Trello. 📩 Let’s optimize your operations, reduce payment risk, and lighten your workload. Send me a message today!