Mary F.

Hi, I'm Mary! I’m an experienced sales and customer service professional with a background in phone sales, enrollment, account management, business development, education, hospitality, and customer relations. I have 25+ years of experience communicating with customers, building relationships, understanding needs, solving problems, following up, and helping people make confident purchasing decisions. I’m comfortable with both inbound and outbound calls, warm leads, scripted calling, consultative sales, appointment setting, customer support, enrollment, and ongoing account relationships. My approach is warm, conversational, and consultative. I’m comfortable following a script or established process, but I know how to make a conversation sound natural. I listen carefully, ask the right questions, handle objections professionally, and build trust without making customers feel pressured. I can help with: • Inbound & Outbound Phone Sales • Customer Service & Phone Support • Warm Lead Follow-Up • Appointment Setting & Confirmation • Consultative & Solution Selling • Customer Success & Retention • Enrollment & Education Sales Support • Account Management & Client Relations • Discovery Calls • CRM & Pipeline Management • Phone, Text & Email Follow-Up • Scripted Calling & Customer Outreach My professional background includes education sales and enrollment, travel and tourism, hospitality, tutoring sales and tutoring (K-6 license), med spas, junk removal, and home services. I’m also a former educator and business owner, which has strengthened my ability to communicate with very different personalities, think on my feet, and connect with people quickly. I’m experienced with Salesforce, Pipedrive, Close CRM, Google Workspace, Calendly, dialers, AI-assisted communication tools, and other CRM and sales platforms, and I’m comfortable learning new systems quickly. Whether you need someone to close sales, take scheduled calls, support customers, follow up with prospects, set appointments, manage accounts, or simply represent your business professionally on the phone, I can step in and help. I’m dependable, organized, comfortable working independently, and available for both short- and long-term projects. Mary F.