Mercy A.

"It's been a pleasure working with Mercy. She's hardworking, has a great work ethic, and pays attention to detail. I've been able to trust her rapidly in a short time. I feel very fortunate to work with her because she's so open to feedback, always improving, and has nailed the work structure. I'm very satisfied, and I highly recommend her." — Dr. S., Physician That's feedback from one of my clients - and it's the kind of working relationship I aim to build with everyone I support. Here's what I've noticed: the physicians, therapists, and wellness founders I work with didn't go into practice to spend their evenings rescheduling patients, digging through their inbox, or wrestling with their EMR. But that admin doesn't disappear - it piles up, follows you home, and quietly drains the energy you'd rather give to your patients and your life. That's where I come in. I'm a Medical Virtual Assistant who helps healthcare professionals run calmer, better-organized practices. For 3+ years, I've supported executives, CEOs, and practitioners by taking patient coordination, scheduling, inboxes, and operations off their plates - so they can focus on care instead of chaos. I'm HIPAA certified, detail-obsessed, and discreet with sensitive patient and business information. If you're buried in scheduling, patient follow-ups, and email, I step in as the reliable right hand who keeps everything moving - and earns your trust quickly, just like Dr. S. mentioned above. What I do for clients: - Patient management & scheduling — appointment setting, patient coordination, intake, follow-ups, and calendar management - EMR/EHR support — chart organization, data entry, and workflow management within your practice systems - Inbox & communication — email triage, meeting coordination, and clear communication across teams and patients - Podcast guest booking — research aligned shows, write pitches, and manage outreach so you get featured - Client onboarding & success systems — smooth onboarding/offboarding workflows that improve retention - Podcast — Editing and management of podcast episodes, using Descript, Riverside Recent results: Tools: EMR/EHR systems (Epic, athenahealth, SimplePractice, Tebra/Kareo), Google Workspace, Microsoft Office, Slack, Zoom, Asana, Trello, HubSpot, Zoho, Substack. Why clients keep me: I manage multiple priorities without dropping details, adapt fast to your systems, and handle confidential work with full professionalism. You get a dependable partner, not just another task-taker. Send me a message now and tell me what's on your plate — I'll show you exactly how I can take it off.