Zhye Irie C.

Fintech Operations Leader | Disputes, Leadership & Process Improvement

I am an operations and customer service professional with 8 years of experience across Fintech and Telecommunications, including more than 5 years specializing in Fintech customer service, dispute support, and dispute investigations. Most recently, I served as an Operations Manager, overseeing 80–160 employees and 8–14 Team Leaders while supporting back-office, voice, and non-voice operations. My experience as both an Operations Manager and Team Leader has given me a strong foundation in people leadership, performance management, process improvement, operational efficiency, and customer experience. I am a fast and highly motivated learner who is committed to continuous professional development. One of my key strengths is solving complex operational problems, whether through established best practices or creative, data-driven solutions. I take ownership of challenges, adapt quickly to changing environments, and consistently look for opportunities to improve processes, team performance, and business outcomes.