Dannce Nicole M.Private profile: Upwork shows its earnings only to signed-in members, so we check it every few weeks, not daily. MRR here is a rough estimate (Upwork's six-month earnings ÷ months active). Last read Nov 5, 2026.

Need someone who can own your Shopify inbox, sort out order issues, and follow up with suppliers and warehouses without constant reminders? I'm Nicole, a Shopify Customer Support & E-commerce Operations Specialist with 6+ years in online retail. I ran my own e-commerce business and now support international Shopify brands in the US, EU, and Australia, working directly with owners to keep support and daily operations running smoothly. I handle customer concerns from the first message to resolution. Before escalating, I check Shopify records, tracking, and supplier or warehouse updates so customers get accurate answers and clear next steps. How I can help your store: • Email, chat, and ticket support (Gorgias, Shopify Inbox) • Order edits, cancellations, and address changes • Returns, exchanges, policy-approved refunds, and replacements • Delayed, missing, incorrect, or damaged order investigations • Supplier, warehouse, and fulfillment coordination, including Chinese suppliers and agents • Inbox organization, case tracking, and follow-ups • Weekly reporting and recurring issue monitoring Industries: home & lifestyle, personalized jewelry, luggage, mobile and tech accessories, fitness accessories, and fashion. I also watch for patterns. When the same complaint keeps coming up, I document it, flag it to the owner, and suggest practical fixes. Tools: Shopify, Shopify Inbox, Gorgias, ParcelPanel, 17TRACK, GoShipPro, CJdropshipping, Slack, Gmail, Outlook, Zoho Mail, Google Sheets, Excel, Canva Once I understand your policies and workflows, you can count on me to take ownership and keep you informed. Looking for reliable support for your Shopify store? Send me a message. I'd love to learn about your business.