Ade H.

Experienced Customer Service | Community Manager | Virtual Assistant

I Don’t Just Complete Tasks. I Figure Things Out & Get Them Done. Fewer complaints. Smoother operations. Customers who feel genuinely taken care of. Local business? Let’s grow together. Your business doesn’t need another task-doer. You need someone who takes ownership, turning messy backlogs into streamlined systems and frustrated users into loyal customers. I support businesses by handling both customer-facing support and backend operations with consistency, accuracy, and autonomy. Simple goal: I handle the noise so you don’t have to micromanage. ⭐ What I Bring to Your Business 🔹 Customer Support & Client Retention (Email, Chat, DMs) I don’t just reply, I resolve. Fast, clear, and human support that keeps customers coming back. • Handle 50 to 100 plus inquiries per day with speed and empathy • Maintain around 95 percent Customer Satisfaction (CSAT) • Reduce backlogs by up to 80 percent through smart triage • Tools: Freshdesk, Tawk.to, Slack, Lark 🔹 Virtual Assistance & Operational Support Less chaos, more clarity. I keep your backend organized and running smoothly. • Task and workflow management using ClickUp, Trello, Notion • Accurate reporting and documentation with 98 percent accuracy • Order management and troubleshooting using Shopify and WooCommerce • Tools: Google Workspace, Microsoft Office 🔹 Lead Generation & Outreach (Instagram DM & Social Media) I help you build a consistent pipeline without sounding spammy. • Research and qualify high quality leads • Personalized outreach via Instagram DMs and other channels • Track conversations, follow ups, and responses • Engage in communities to warm up prospects ⭐ Why Clients Work With Me ✔ I take ownership, no hand holding needed ✔ I improve systems, not just complete tasks ✔ I stay consistent, nothing gets missed ✔ I communicate clearly, professional, fast, and reliable If you’re looking for someone who can support your customers, organize your operations, and keep things moving without constant supervision, I’m ready to help. Let’s build a smoother, more scalable business 🚀