Marc M.
Customer Service Expert / Web & Mobile
Customer Service Expert for Voice, Non-Voice and Email. Able to handle 100+ calls and emails daily with different type of concerns and customer. Experienced with Cloud-Based Customer Relationship Management ( CRM ) Platform such as Salesforce and Zendesk. 4+ years experience on the field of Customer Service. I am a results-driven professional with a strong background in sales validation and customer service. With a year of experience in quality audit for sales and two years of managing inbound and outbound calls in customer service, I bring a wealth of knowledge and expertise to deliver exceptional results for clients and customers alike.
Earnings and projects
Last 6 months ÷ 6
Last 6 months: $8.7k
Billed in all: $59,180$59k
$8.7k in the last 6 months
Across 2 contracts
Earnings, last 30 days
Skill rankings: Top 5% in YouTube
Ranked by MRR among everyone on Upwork with the skill.
- #64Quality Audit572 freelancers · 🇵🇭 #33Top 11%🇵🇭#33 of 257
- #119Outbound Call1,218 freelancers · 🇵🇭 #61Top 10%🇵🇭#61 of 657
- #123Order Management1,128 freelancers · 🇵🇭 #62Top 11%🇵🇭#62 of 562
- #133Sales Call1,333 freelancers · 🇵🇭 #42Top 10%🇵🇭#42 of 476
- #151Inbound Inquiry1,295 freelancers · 🇵🇭 #83Top 12%🇵🇭#83 of 784
- #191Microsoft Outlook1,954 freelancers · 🇵🇭 #65Top 10%🇵🇭#65 of 637
- #237YouTube4,450 freelancers · 🇵🇭 #25Top 5%🇵🇭#25 of 367
- #246Gorgias1,588 freelancers · 🇵🇭 #142Top 15%🇵🇭#142 of 895