Erica Mae C.

Are you looking for a reliable Healthcare Virtual Assistant who can manage patient calls, coordinate appointments, maintain accurate medical records, and keep your daily operations running smoothly? I can help! I’m a detail-oriented Healthcare Virtual Assistant with **5+ years of experience** in healthcare support, customer service, appointment scheduling, medical documentation, and administrative assistance. I have experience working in remote healthcare environments, handling 100+ inbound calls, coordinating provider schedules, updating patient records, and protecting confidential information with professionalism and care. **HERE’S HOW I CAN SUPPORT YOUR BUSINESS:** ✅ **Patient & Customer Support** – Inbound calls, patient inquiries, follow-ups, and compassionate communication ✅ **Appointment Scheduling** – Booking, rescheduling, calendar management, and provider coordination ✅ **Medical Reception & Answering Services** – Call handling, message taking, call routing, and patient assistance ✅ **Patient Intake & Documentation** – Collecting patient information, updating records, and maintaining accurate documentation ✅ **EHR/EMR & CRM Management** – Patient data entry, record maintenance, and system updates ✅ **Medical Administrative Support** – Healthcare coordination, records management, and general office assistance ✅ **Administrative & Data Entry Tasks** – Email management, spreadsheets, online research, and document organization **MY HEALTHCARE EXPERIENCE** * **Medical Answering Specialist:** Handled 100+ inbound calls, scheduled appointments, coordinated provider calendars, documented patient information in eClinicalWorks, and routed urgent concerns to appropriate medical personnel. * **Healthcare Advocate / Customer Service Representative:** Assisted Medicare members with benefits, claims, coverage, appointments, and payments while maintaining accurate records and delivering professional customer support. * **Patient Advocate:** Supported patients, managed documentation and data entry, maintained records in AthenaHealth, assisted with scheduling, and followed HIPAA-related confidentiality requirements. **TOOLS & SYSTEMS I’VE USED** * eClinicalWorks (ECW) * AthenaHealth * Microsoft Office 365: Word, Excel, Outlook * Google Workspace: Docs, Sheets, Drive * EHR/EMR and CRM systems * Calendar, scheduling, and remote communication platforms **WHY WORK WITH ME?** ✔️ Strong communication and patient service skills ✔️ Experience handling high-volume calls in healthcare settings ✔️ Accurate, organized, and detail-oriented documentation ✔️ Professional handling of confidential patient information ✔️ Ability to learn new systems quickly and work independently ✔️ Reliable support in fast-paced remote environments My goal is to help healthcare providers and businesses save time, stay organized, and deliver a smooth, professional patient experience. **Ready to make your daily operations easier?** Let’s connect and discuss how I can support your team with dependable healthcare and administrative assistance!