Susana M.

Experienced Business Operations & Continuous Improvement Consultant with a proven track record in leading high-impact projects across B2B and B2C tech industries. I help companies streamline operations, implement scalable tools and systems, and deliver exceptional customer experiences through process optimization, automation, and smart project execution. ✅ What I Bring to Your Team: - Project & Program Management (Agile/Scrum, cross-functional delivery, stakeholder alignment) - Tool & System Implementation (CRMs, knowledge bases, automation tools, AI integrations) - AI-Driven Process Optimization (for Customer Support, Sales, and Product workflows) - Service & Experience Design (mapping, redesign, and delivery of CX/UX improvements) - Change & Knowledge Management (driving adoption, documentation, and scalability) - Continuous Improvement (Lean, Six Sigma, waste reduction, efficiency strategies) - I work with fast-scaling startups and established tech companies to translate strategy into action and build resilient, efficient operations that deliver real results.