Nida S.

hey! I am experienced customer support and public relations specialist with 3+ years of experience in managing customer inquiries, feedback, and complaints. Proficient in using CRM software, social media platforms, and email to effectively communicate with customers and maintain a positive brand image. 1. Excellent written and verbal communication skills. 2. Strong problem-solving and conflict resolution abilities. 3. Knowledge of customer service best practices and standards. 4. Proficiency in CRM software, social media platforms, and email communication. 5. Ability to handle high-stress situations calmly and effectively.