Zian Paola C.

Are you looking for a reliable Medical Virtual Assistant or Intake Coordinator who understands healthcare workflows, insurance processes, and patient communication? I’m a HIPAA-certified Medical VA and experienced Customer Service Representative with hands-on experience supporting healthcare practices remotely. I help clinics stay organized, responsive, and efficient — so providers can focus on patient care. 🔹 Here’s how I can support your practice: • Patient Intake & Registration • Appointment Scheduling & Calendar Management • Referral Coordination & Medical Records Processing • EMR/EHR Documentation & Updates • Inbound & Outbound Patient Calls • Complaint Handling & Difficult Conversations • Data Entry & Administrative Support • Email, Phone & Chat Support I am experienced with the following EMR systems: • Devero • DSL (Data Soft Logic) • WellSky (Kinnser) • Axxess • Home Health MD • CareStitch • Microsoft Office Suite • CRM With my background as a CSR in healthcare, I’m confident handling high call volumes, resolving patient concerns professionally, and maintaining excellent customer satisfaction. I understand healthcare terminology, insurance processes, and the importance of HIPAA compliance. 🔹 What You Can Expect From Me: ✔ Detail-oriented and organized ✔ Strong critical thinking skills ✔ Excellent multitasking ability ✔ Calm and professional under pressure ✔ Fast learner and adaptable ✔ Team leadership and coordination experience I take pride in delivering accurate work, clear communication, and dependable support. If you’re looking for someone who can represent your practice professionally and help streamline your operations, I’d love to connect. Let’s discuss how I can support your team.