Ahmed Galal A.

Recent Mechanical Power Engineering graduate with strong communication and problem-solving skills and experience in customer support. Previously worked as a Customer Support Representative at OPPO, assisting customers through chat and email, resolving product issues, answering inquiries, and ensuring a high level of customer satisfaction. Experienced in handling customer requests professionally, troubleshooting technical issues, and providing clear and helpful solutions. Skilled in communication, patience, and problem resolution while maintaining a positive customer experience. In addition to customer support experience, I have a technical background in mechanical engineering with knowledge of AutoCAD and SolidWorks, which helps me quickly understand technical products and systems. I am a fast learner, detail-oriented, and committed to providing efficient and reliable customer support.