Nathan E.

I specialize in workflow automation, customer success, and bilingual operations (English/Spanish) for property management companies and tech-forward businesses. As an Operations Coordinator, I bridge the gap between clients, property owners, and field technicians by managing end-to-end work order lifecycles and streamlining daily operations. With extensive experience managing high-volume customer support and complex logistics, I handle everything from negotiating rates and mediating high-pressure disputes to building out automated backend systems. Here is the value I bring to your team: ✅ Property Management & Work Order Dispatch: Proven track record of managing the complete lifecycle of maintenance tickets (Pending > Active > PFC) for appliance, plumbing, and structural repairs. I ensure rapid triage, seamless technician dispatch, precise closing documentation, and final stakeholder approval. ✅ Enterprise Customer Success & CRM Management: Managed thousands of B2C and B2B clients using Salesforce for Sony Electronics North America, maintaining strict SLAs and consistently achieving over 120 positive satisfaction surveys per month. ✅ Bilingual Logistics & Negotiation: Acted as the central communication hub between Airbnb owners and construction crews. I routinely negotiate nightly rates on sales calls, consistently beating company budgets and saving hundreds of dollars in overhead. ✅ Workflow Automation & System Optimization: I don't just manage tickets; I build systems. Highly proficient in modern CRMs and automation tools (including n8n, Airtable, and GoHighLevel), I design multi-phase, human-in-the-loop triage workflows. From handling unstructured data sanitization and JSON extraction to final routing, I save hours of manual data entry and reduce operational costs. Whether you need a dedicated Customer Success Representative to handle your front-line communication, or an Operations Coordinator to overhaul your dispatch engine, I am ready to step in. Let’s chat about how I can streamline your daily operations! 🛠️ Core Skills & Technologies: Customer Support & Operations: Helpdesk Support, Ticket Triage, Logistics Coordination, Dispute Resolution, BPO, Tech Support. Property Management: Vacation Rental Management, Airbnb Coordination, Maintenance Dispatch, Work Order Approvals. Software & Automation: Salesforce, n8n, Airtable, GoHighLevel (GHL), CRM Setup, JSON Extraction, API Integration, AI Prompt Engineering. Languages: Native Spanish, Fluent English (Verbal & Written)