Skip to content
BackNov 8
Yordany F.

Yordany F.

Bilingual Customer Service & Tech Support Expert | Content Moderator

Hello! I am a dedicated professional with a diverse background in customer service, technical support, and content moderation. 🌟 My career journey includes roles such as Customer Service Representative and Tech Support at Altice, where I excelled in managing high volumes of customer interactions and delivering effective solutions across various technical issues. My experience at Roblox as a Moderator involved ensuring strict adherence to community guidelines, thereby fostering a safe and positive user environment. Additionally, at Modsquad, I applied my analytical skills to monitor and review user-generated content, maintaining platform integrity and user safety. 🛡️ With a solid foundation in computer science, I possess strong technical acumen and excel in utilizing technology to resolve complex challenges. 💻 Fluent in multiple languages, I leverage my bilingual proficiency to communicate seamlessly with diverse clientele, enhancing customer satisfaction and engagement. Known for my excellent interpersonal skills, ability to thrive under pressure, and meticulous organizational capabilities, I bring a strong sense of responsibility and adaptability to every role. I thrive in collaborative team environments and possess a natural knack for effective communication, making me a valuable asset in any professional setting. 🌍🤝

🇩🇴Santo Domingo, Dominican Republic$10/hr90% JSSSince Feb 2023

Earnings and projects

MRR
$1.7k

Last 6 months ÷ 6

World#28,207 / 412k
🇩🇴Country#111 / 1,225
Revenue, last 30 days
$1.7k

Last 6 months: $10k

World#25,472 / 412k
🇩🇴Country#113 / 1,225
Total earnings
$37k

Billed in all: $38k

World#95,499 / 412k
🇩🇴Country#270 / 1,225
Per project
$37k

$10k in the last 6 months

World#1,836 / 412k
🇩🇴Country#5 / 1,225
Projects, last 6 months
1
0% fixed100% hourly
World#128,095 / 412k
🇩🇴Country#338 / 1,225
Projects in all
1

Across 4 contracts

25% fixed75% hourly
World#360,674 / 412k
🇩🇴Country#927 / 1,225

Earnings, last 30 days

$38.4k+$1.7k earned in the last 30 daysBilled in all, before Upwork's fee · drag across the chart to see what was earned in any stretch
$36k$37k$38k$39kOct 9Oct 24Nov 8

Skill rankings: Top 6% in HTML5

Ranked by MRR among everyone on Upwork with the skill.

  1. #17Forum Moderation162 freelancers · 🇩🇴 #4Top 10%
  2. #102Content Moderation1,144 freelancers · 🇩🇴 #8Top 9%
  3. #129BPO Call Center1,567 freelancers · 🇩🇴 #17Top 8%
  4. #193Tech & IT2,238 freelancers · 🇩🇴 #4Top 9%
  5. #408Customer Satisfaction3,986 freelancers · 🇩🇴 #14Top 10%
  6. #492Phone Communication6,538 freelancers · 🇩🇴 #24Top 8%
  7. #670Zendesk5,908 freelancers · 🇩🇴 #21Top 11%
  8. #880HTML514,581 freelancers · 🇩🇴 #2Top 6%