Yordany F.
Bilingual Customer Service & Tech Support Expert | Content Moderator
Hello! I am a dedicated professional with a diverse background in customer service, technical support, and content moderation. 🌟 My career journey includes roles such as Customer Service Representative and Tech Support at Altice, where I excelled in managing high volumes of customer interactions and delivering effective solutions across various technical issues. My experience at Roblox as a Moderator involved ensuring strict adherence to community guidelines, thereby fostering a safe and positive user environment. Additionally, at Modsquad, I applied my analytical skills to monitor and review user-generated content, maintaining platform integrity and user safety. 🛡️ With a solid foundation in computer science, I possess strong technical acumen and excel in utilizing technology to resolve complex challenges. 💻 Fluent in multiple languages, I leverage my bilingual proficiency to communicate seamlessly with diverse clientele, enhancing customer satisfaction and engagement. Known for my excellent interpersonal skills, ability to thrive under pressure, and meticulous organizational capabilities, I bring a strong sense of responsibility and adaptability to every role. I thrive in collaborative team environments and possess a natural knack for effective communication, making me a valuable asset in any professional setting. 🌍🤝
Earnings and projects
Last 6 months ÷ 6
Last 6 months: $10k
Billed in all: $38,409$38k
$10k in the last 6 months
Across 4 contracts
Earnings, last 30 days
Skill rankings: Top 6% in HTML5
Ranked by MRR among everyone on Upwork with the skill.
- #17Forum Moderation162 freelancers · 🇩🇴 #4Top 10%🇩🇴#4 of 18
- #102Content Moderation1,144 freelancers · 🇩🇴 #8Top 9%🇩🇴#8 of 46
- #129BPO Call Center1,567 freelancers · 🇩🇴 #17Top 8%🇩🇴#17 of 141
- #193Tech & IT2,238 freelancers · 🇩🇴 #4Top 9%🇩🇴#4 of 32
- #408Customer Satisfaction3,986 freelancers · 🇩🇴 #14Top 10%🇩🇴#14 of 134
- #492Phone Communication6,538 freelancers · 🇩🇴 #24Top 8%🇩🇴#24 of 193
- #670Zendesk5,908 freelancers · 🇩🇴 #21Top 11%🇩🇴#21 of 184
- #880HTML514,581 freelancers · 🇩🇴 #2Top 6%🇩🇴#2 of 20