Maria Annie C.

I am a dedicated E-commerce Virtual Assistant, Graphic Designer, Copywriter, and Customer Support Specialist with nearly 2 years of hands-on experience working in international eCommerce and dropshipping businesses across the UK, France, Spain, and the US. My professional background has allowed me to work across multiple departments, giving me a strong understanding of the complete eCommerce process—from product research and product listing creation to customer service, email marketing, and backend store management. I have worked with companies like Ozerty Store and Catelia, where I handled a wide range of responsibilities that helped improve customer experience, brand presentation, and business operations. As a Graphic Designer, I create eye-catching product listings, promotional banners, advertisements, email marketing visuals, and social media content using Canva and other design tools. I understand how important visual presentation is in eCommerce, and I focus on creating designs that are not only attractive but also conversion-driven and aligned with brand identity. As a Copywriter, I write product descriptions following Google policies and SEO best practices, including keyword research, SEO descriptions, SKU creation, GTINs, product variants, and persuasive product content that improves visibility and sales performance. I also have experience in AI-assisted copywriting for email marketing campaigns and promotional content. In Customer Service, I handle customer emails, refunds, reshipments, shipping concerns, order tracking, and after-sales support with professionalism and empathy. I have strong experience resolving customer concerns across international markets and understand how important communication, patience, and fast problem-solving are in maintaining customer satisfaction and brand trust. I also have hands-on experience with Shopify backend management, product uploads, store updates, Airtable workflows, Google Sheets, Gmail, Google Docs, Discord, and Klaviyo campaigns and flows. In Catelia, I managed email marketing campaigns, automation flows, package monitoring, and customer communication across France, Belgium, Switzerland, Luxembourg, and parts of the US. My core strengths include: • Shopify Store Management • Canva Graphic Design • Product Listing & Optimization • Customer Service & Email Support • Klaviyo Email Marketing & Flows • SEO Product Copywriting • Product Research • Social Media Content Creation • Google Workspace (Docs, Sheets, Gmail) • Airtable Workflow Management • Dropshipping Operations • Virtual Assistance & Admin Support I am highly organized, detail-oriented, proactive, and committed to delivering quality work. I value clear communication, reliability, and long-term professional relationships. I enjoy helping businesses grow by combining creativity, customer care, and strong operational support. I am always open to new opportunities where I can contribute my skills, continue learning, and become a valuable part of a growing team.