Manuel P.

Based on my experience in the IT industry, including almost 3 years as an IT Helpdesk Engineer, I have developed a wide range of skills and expertise in various areas. Some of the key skills and knowledge areas that I possess are: Office 365: I am familiar with Microsoft's cloud-based productivity suite and have experience working with its various components, such as Exchange Online, SharePoint Online, and OneDrive for Business. I am comfortable providing end-user support for common Office 365 issues, such as password resets, email troubleshooting, and file sharing. IT Glue: I have experience using IT Glue, a popular IT documentation platform, to create and maintain documentation for clients' IT infrastructure. I am able to organize and categorize information in IT Glue, making it easy to find and share with other team members. Active Directory: I have a solid understanding of Active Directory and how it functions as a central authentication and authorization service for Windows-based networks. I am familiar with creating and managing user accounts, groups, and security policies within Active Directory. Continuum: I have experience working with Continuum, a remote monitoring and management (RMM) tool that allows IT teams to monitor and manage client systems from a central location. I am comfortable troubleshooting issues and deploying updates and patches through Continuum. Connectwise: I have experience using Connectwise, a popular professional services automation (PSA) tool used by IT service providers. I am able to manage client tickets, track time, and create invoices within Connectwise. SQL Server: I have knowledge of SQL Server, a relational database management system developed by Microsoft. I am able to write and execute basic SQL queries, perform backups and restores, and troubleshoot common issues. Network Administration: I have a good understanding of network infrastructure, including switches, routers, firewalls, and VPNs. I am able to troubleshoot basic network issues and configure network devices. Overall, my experience in the IT industry has given me a broad set of skills and knowledge that make me well-suited for a variety of roles within IT support and operations.