LOVELY JANE ABRIL O.

I’m a detail-oriented Virtual Assistant and Healthcare Administrative Support Specialist with 3 years of experience supporting patients, customers, healthcare providers, and business operations. My background combines customer service, administrative support, patient coordination, data entry, documentation, insurance verification, order processing, and follow-up. I’m experienced in handling high-volume tasks while maintaining accuracy, professionalism, and attention to detail. Healthcare & DME Support: Patient intake and demographic verification Insurance eligibility and benefits verification DME/HME order processing and follow-up Prescription and medical documentation review Patient and provider communication CPAP, oxygen, ventilator, and other DME support Appointment scheduling and follow-ups Order tracking and status updates Coordination with pharmacies, providers, and healthcare teams Brightree and other healthcare/CRM-style systems General Virtual Assistant Support: Email and customer support Data entry and database management Document organization and record keeping Appointment scheduling and follow-ups Spreadsheet management and reporting Administrative assistance Client and team communication Internet research and information gathering I have hands-on experience with Brightree, Google Workspace, Microsoft Office, Excel, Google Sheets, Outlook, Slack, Microsoft Teams, CRM-style systems, and other healthcare platforms. I’m organized, dependable, quick to learn new systems, and comfortable working independently in fast-paced environments. My goal is to make your day-to-day operations easier by keeping tasks organized, communicating clearly, and making sure important details don’t fall through the cracks. If you’re looking for a reliable Virtual Assistant who can handle both administrative tasks and customer/patient communication, I’d be happy to support your team.