Charles Daniel L.

Centralized Property Operations Leader | 40+ Multi-Unit Portfolio

Property Operations Leader with 10+ years of experience across property management, BPO leadership, sales, and collections. I currently oversee centralized operations supporting multi-unit residential portfolios, managing full cycle workflows including application screening, lease renewals, delinquency tracking, notice compliance, escalations, and KPI reporting. I have built and led multi-channel teams handling inbound, outbound, chat, and email operations while maintaining strict service level performance. My background combines operational structure, compliance awareness, and revenue-focused execution. Experienced in Yardi, OneSite, HappyFox, Zendesk, and Salesforce. Process-driven, detail-oriented, and comfortable making independent decisions that protect asset performance and service quality. If you need someone who can run operations with discipline and accountability, I am ready to contribute.