Arvin S.

Hi there! I'm a versatile and dedicated professional with over a decade of experience in technical support, customer service, SaaS platforms, and operational support. I’m passionate about helping users, solving problems, and keeping systems and workflows running efficiently. ✔ As a Technical Support Specialist: I deliver dependable IT support across desktop, POS systems, printers, and general technical issues. I troubleshoot quickly, reduce downtime, and provide clear, empathetic guidance to users. ✔ As a SaaS & CRM Support Professional: With hands-on experience in Zendesk, ServiceNow, Freshdesk, NetSuite, Zoho CRM, Google Workspace Admin, and Microsoft 365 Admin, I keep teams productive by resolving platform issues, managing configurations, and supporting day-to-day operations. ✔ As an Identity & Access Management Admin: I manage accounts, groups, and permissions using Okta, Duo, Active Directory, and Microsoft 365. I also handle complete onboarding and offboarding processes to ensure secure and smooth transitions for employees. ✔ As an IT Operations & Troubleshooting Expert: Using ConnectWise RMM/Manage, Jira, PuTTY, and various network tools, I diagnose and resolve system, access, and network-related issues efficiently. ✔ As a Customer Service Professional: With over 10 years of frontline experience, I maintain a calm, solution-oriented approach, ensuring every interaction is supportive, clear, and professional. ✔ As a Cold Caller & Sales Support Representative: I have experience generating leads, engaging prospects, and delivering strong communication that builds rapport and trust—skills that enhance my customer service and technical support capabilities. ✔ As a Senior Recruitment Specialist: I’ve led end-to-end recruitment processes, sourced high-quality candidates, and coordinated interviews and assessments. My background in recruitment has strengthened my communication, organization, and client-facing abilities. If you're looking for a reliable, adaptable, and customer-focused professional who combines strong technical skills with excellent communication and people skills, I’m here to support your team. Message me today — I’d love to help and contribute to your success!