Mary Joy M.

Customer-Centric Call Center Specialist with Data Entry Expertise

Call Center Experience (5 Years) Customer Satisfaction: Consistently delivered high-quality support by effectively resolving customer inquiries and concerns, contributing to a strong reputation for customer satisfaction. Communication & Problem-Solving: Demonstrated excellent verbal communication skills, active listening, and empathy, allowing for quick and effective issue resolution. Performance Excellence: Achieved top ratings in quality assurance and call handling metrics, reflecting a commitment to excellence and efficiency. Mentorship & Team Collaboration: Assisted in onboarding new agents, sharing best practices, and fostering a positive, team-oriented environment. Additional Skills in Data Entry and Virtual Assistance Data Accuracy: Ensured precise data entry and record-keeping, supporting both client and internal documentation needs. Virtual Assistance Capabilities: Skilled in managing schedules, handling email correspondence, and preparing documentation to support client operations. Technical Proficiency: Comfortable using CRM systems, Microsoft Office, and Google Workspace, adapting quickly to various software tools for data and customer management. I am a Successful candidate accurately and rapidly transcribes data from source documents into computer with date entry programs and platforms.I enjoy helping clients and solving problems.Great communicator face or via email.work flow organized. I can support you with various data entry task like Web research Web scraping Manual Copy & Paste Task Prepare, Sort & Compile Documents (Google Sheet. MS Excel, and more!) Accuracy Verification Transcription Date Transfer Organize Database or filling Systems Auditing Product listings. l’m willing to work for more hours when needed and I’m open to short-term long term projects. I don’t settle for anything less than excellence. My priority is to make sure that you are more satisfy with my