Katherine Pamela S.

I’m a Virtual Assistant specialized in property management, customer service, and daily operational support for small hotels, vacation rentals, and travel agencies. I make sure everything runs smoothly and efficiently so you can focus on growing your business. I have experience managing reservations and itineraries 🏡 Airbnb 🛏️ Booking 🏖️ Vrbo ✈️ Expedia 🛏️ Hotelbeds 🏨 Keytel Coordinating schedules, handling guest communication, and maintaining a positive online reputation. I understand how important it is to respond promptly, maintain a professional image on review platforms, and coordinate teams to ensure a seamless guest experience. 🛠️ I work with tools like Metricool, Trello, Notion, Canva, InShot, Lightroom, and WordPress, and I’m currently integrating HubSpot and Lead Connector CRM to provide an even more complete service. ✅ Services I offer: 📅 Reservation and itinerary management on platforms like Airbnb, Booking, and Vrbo. 💼Customer service and responding to comments via email, booking platforms, or social media. 🗓️ Calendar organization and task coordination with cleaning, maintenance, or front desk teams. 🛠️ Daily operational support: email handling, document management, request follow-up, and task tracking. 🌐Online reputation management: monitoring reviews, replying to feedback, and maintaining a professional image. 🎨 Visual and content support: basic image editing, Canva posts, or content scheduling using Metricool. 💼 Skills 🔵 Short-Term Rentals Management 🔵 Reservation Coordination (Airbnb, Booking, Vrbo, Tripadvisor, Expedia,etc) 🔵 Guest Communication & Support 🔵 Online Reputation Management 🔵 Calendar & Task Scheduling 🔵 Email and Inquiry Handling 🔵 Property Operations Support 🔵 Content Creation for Short-Term Rentals 🔵 CRM & Booking Platform Familiarity 🔵 Virtual Assistant for Hospitality 🔵 Channel Management & PMS 🔵Handling online feedback and reviews