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Octavio M.

Octavio M.

Customer service agent, Retention specialist and Sales.

Hi! I’m Jasson, a bilingual (English–Spanish) professional with 4+ years of experience in customer service, virtual assistance, sales, and team support. I’m detail‑oriented, adaptable, and committed to helping businesses run smoothly while delivering excellent client experiences. 💼 What I Bring to Your Team: ✅ Friendly, empathetic, and professional communication ✅ Strong multitasking and problem-solving abilities ✅ Excellent time management and accountability ✅ Expertise in CRM tools like Zoho, Shopify, Go High Level, Salesforce, Zendesk, Help Desk, RingCentral, Lightspeed,HubSpot and more ✅ Quick adaptability to new systems and workflows ✅ Reliable remote setup for uninterrupted productivity ✅ Powerful laptop with dual‑monitor setup for efficient task management Let’s work together to elevate your customer experience and help your business grow with consistency, quality, and care!

🇳🇮Managua, Nicaragua$8/hr90% JSSSince Feb 2023

Earnings and projects

MRR
$1k

Last 6 months ÷ 5.3 months active (since Jun 2026)

World#46,401 / 412k
🇳🇮Country#255 / 1,207
Revenue, last 30 days
$1

Last 6 months: $5.5k

World#106,559 / 412k
🇳🇮Country#355 / 1,207
Total earnings
$5.5k

Billed in all: $5.7k

World#245,881 / 412k
🇳🇮Country#930 / 1,207
Per project
$5.5k

$5.5k in the last 6 months

World#31,315 / 412k
🇳🇮Country#182 / 1,207
Projects, last 6 months
1
0% fixed100% hourly
World#128,092 / 412k
🇳🇮Country#224 / 1,207
Projects in all
1
0% fixed100% hourly
World#360,671 / 412k
🇳🇮Country#684 / 1,207

Earnings, last 30 days

$5.7k+$1 earned in the last 30 daysBilled in all, before Upwork's fee · drag across the chart to see what was earned in any stretch
$5,716$5,717$5,718Oct 8Oct 23Nov 7

Skill rankings: Top 12% in Microsoft Office

Ranked by MRR among everyone on Upwork with the skill.

  1. #31Team Alignment214 freelancers · 🇳🇮 #1Top 14%
  2. #1,056Phone Support5,089 freelancers · 🇳🇮 #22Top 21%
  3. #1,245CRM Software8,314 freelancers · 🇳🇮 #14Top 15%
  4. #1,433Sales9,827 freelancers · 🇳🇮 #34Top 15%
  5. #1,798Microsoft Office15,119 freelancers · 🇳🇮 #28Top 12%
  6. #2,120Technical Support11,267 freelancers · 🇳🇮 #43Top 19%
  7. #2,711Email Support14,954 freelancers · 🇳🇮 #42Top 18%
  8. #3,706Virtual Assistance29,113 freelancers · 🇳🇮 #54Top 13%