Imane B.

Hi! I'm Imane, a Customer Support & Virtual Assistant with more than 3 years of experience helping businesses with customer communication, CRM management, administrative tasks, and day-to-day operations. I can help with: • Email & chat customer support • CRM management (HubSpot and similar tools) • Customer follow-ups and issue resolution • Data entry, Excel & reporting • Administrative and virtual assistance • Order, account and client support • Research and lead management I've worked with international teams across customer support, SaaS, real estate, sales support, and administration. I'm comfortable working independently, following processes, learning new tools quickly, and keeping tasks organized without constant supervision. If you need someone reliable to take care of your customers and the operational details behind the scenes, I'd be happy to help.