Zen K.

I am an IT Security Engineer and Support Specialist with hands-on experience supporting, securing, and maintaining modern IT environments across cloud and on-prem infrastructure. I help organizations reduce risk, improve system reliability, and support end users through secure, well-documented, and business-aligned IT solutions. My background spans IT security, cloud platforms (AWS and Microsoft Azure), endpoint management, and day-to-day IT operations. I focus on practical security, clear communication, and solutions that support business goals rather than overcomplicating environments. Core Expertise: ☁️ Cloud Platforms (AWS & Microsoft Azure) Secure cloud environment setup and access control Identity and role-based access management (IAM) Monitoring, logging, and cloud security best practices Hybrid cloud and on-prem integration support 🔐 IT Security & Compliance Endpoint security, firewall configuration, MFA, and access policies System hardening, patch management, and vulnerability remediation Security best practices for small and mid-size enterprises Incident response support and security documentation 🖥 IT Support & Systems Administration Windows environments and Microsoft 365 administration User onboarding/offboarding, device management, and permissions Tier 2/3 troubleshooting for hardware, software, and OS issues Remote and on-site IT support 🌐 Networking & Infrastructure Network configuration, VPNs, and secure remote access Connectivity troubleshooting and performance optimization Support for cloud-based and on-prem infrastructure 📊 Operational Excellence Clear technical documentation and SOP creation Proactive system monitoring and preventative maintenance Strong communication with technical and non-technical stakeholders Why Work With Me? Hands-on experience with PKI and PAM teams at Schneider Electric. Strong foundation in networking, cybersecurity, and cloud fundamentals. Ability to deliver end-to-end solutions — from building your website to securing the infrastructure it runs on.