Bernadeth Ogechi O.

If you need an experienced Mental Health Virtual Assistant, Medical Administrative Assistant or Executive Assistant who understands healthcare and business operations? I help therapists, psychiatrists, healthcare founders, and busy executives streamline administration, improve client experience, and stay organized. WELCOME TO MY PROFILE! What if you could have a Mental Health Medical Assistant, Executive Assistant, and Client Success professional who does more than complete tasks someone who understands your clients, anticipates your needs, and keeps your operations running smoothly? ✨ Someone who understands mental health terminology and the sensitivity of behavioral healthcare. ✨ Someone who keeps your appointments, inboxes, records, follow-ups, and workflows organized. ✨ Someone who communicates professionally, protects confidentiality, and provides compassionate client support. ✨ Someone who helps your team stay organized while you focus on patient care, leadership, and business growth. THAT'S EXACTLY WHAT I BRING TO YOUR TEAM! 🚀 I'm Bernadeth, an Upwork Top Rated professional, HIPAA-certified Mental Health Virtual Assistant, Executive Assistant, and Client Success Support professional with 4+ years of hands-on medical and executive administrative experience and 14+ years of counselling and human-support experience. WHO I WORK WITH ✅ Therapists, Psychologists & Counsellors ✅ Psychiatrists & Psychiatric Nurse Practitioners ✅ Mental Health Clinics & Behavioral Healthcare Practices ✅ Healthcare Founders & Private Practice Owners ✅ Coaches, Consultants & Service-Based Businesses ✅ Busy Executives & Professionals MY BIGGEST ADVANTAGE? I UNDERSTAND MENTAL HEALTH AND ADMINISTRATION. My background in mental health counselling helps me understand the people behind the appointments, messages, records, and requests I manage. I bring empathy, professionalism, attention to detail, and confidentiality awareness to every task. As an administrative and client success professional, I also understand the importance of responsiveness, organization, follow-through, and creating a positive client experience. MENTAL HEALTH & MEDICAL VA SERVICES ✅ Client Intake & Onboarding ✅ Patient Scheduling & Rescheduling ✅ Patient/Client Communication & Follow-Ups ✅ EHR/EMR Administrative Support ✅ Medical Records Organization ✅ Practice Management Support ✅ Insurance-Related Administrative Follow-Ups ✅ Provider Calendar Management ✅ Documentation & Referral Coordination ✅ HIPAA-Aware Communication EXECUTIVE & ADMINISTRATIVE SUPPORT ✅ Calendar & Inbox Management ✅ Email Correspondence & Meeting Coordination ✅ Task & Project Management ✅ Research & Data Organization ✅ Document Preparation & File Management ✅ Workflow & Process Coordination ✅ Follow-Up Tracking & Reporting ✅ Team Communication & Daily Operations Support CLIENT SUCCESS & CUSTOMER SUPPORT ✅ Client Communication & Engagement ✅ Lead Follow-Up & Inquiry Management ✅ Client Onboarding & Relationship Management ✅ Customer Service & Issue Tracking ✅ CRM Updates & Client Data Organization ✅ Client Retention Support ✅ Feedback Collection & Follow-Through ✅ Client Experience & Workflow Improvement PLATFORMS & TOOLS Healthcare: SimplePractice, Tebra, Kipu, Athenahealth, AdvancedMD, Project Management: Trello, ClickUp, Notion, Asana, Mondaycom Productivity & Scheduling: Google Workspace, Microsoft Office, Calendly, Slack, Zoom CRM & Content: HubSpot, Zoho, Canva, CapCut, Buffer I'm also comfortable learning new EHR/EMR, CRM, scheduling, and practice management systems. HIPAA & CONFIDENTIALITY As a HIPAA-certified professional, I understand the responsibility involved in handling sensitive information. I prioritize privacy-conscious communication, secure account practices, appropriate access, careful documentation, and adherence to established procedures. WHY WORK WITH ME? ✔️ Mental health and healthcare understanding ✔️ 4+ years of medical and executive administrative support ✔️ Professional, empathetic client communication ✔️ Strong organization and follow-through ✔️ Confidentiality-conscious work practices ✔️ Proactive problem-solving and adaptability MY GOAL IS SIMPLE… To reduce your administrative workload, improve your client support processes, and help your practice or business run more efficiently. Because when your systems work better, you have more time and energy for what matters most. READY TO MAKE YOUR WORKDAY EASIER? 📌 Click “Invite to Job” or send me a message. Tell me about your practice, business, current challenges, and the support you need. Let's build a more organized, efficient, and client-centered operation together!