Blake D.

Medical Records Retrieval Specialist | Pre-Op & Healthcare Operations

Overview Healthcare Operations | Medical Records Retrieval | Pre-Op Clearance | Patient Navigation | Process Improvement I help healthcare providers, surgical practices, medical offices, and service-based businesses keep operations organized, patients informed, and critical documentation from falling through the cracks. With 19+ years of professional experience spanning healthcare administration, customer operations, claims processing, patient coordination, and operations management, I bring a combination of hands-on healthcare knowledge and proven leadership. Most recently, as a Joint Navigator & Pre-Op Clearance Specialist, I served as a primary point of contact for joint replacement patients and coordinated the documentation and follow-up required for surgical readiness. I collected, organized, and uploaded pre-operative records—including labs, imaging, and medical clearances—while following up with physician offices to resolve missing or incomplete documentation. I can help your organization with: 🏥 Medical Records & Retrieval • Medical record and document retrieval • Pre-operative medical records collection • Labs, imaging, and clearance documentation • Provider office follow-ups • Document organization and quality checks • Medical documentation tracking • Surgical readiness coordination • Patient and provider communication 🩺 Healthcare Administration • Pre-op clearance coordination • Patient navigation and follow-ups • Claims processing • Insurance verification • EVV support • Healthcare administrative support • HIPAA-conscious handling of patient information • Scheduling and coordination My healthcare experience includes claims processing and member coverage verification, as well as EVV technical support for caregivers and aides. 📊 Operations Management • Team leadership and performance management • Workflow optimization • Process improvement • KPI tracking and reporting • Quality assurance • Customer experience management • Escalation and problem resolution • SOP and workflow development As an Operations Manager, I managed 15 team managers and approximately 300 agents in a high-pressure environment and helped lead the operation to the #1 cluster ranking for 12 consecutive months based on site performance and overall KPIs. 💻 Tools & Systems Healthcare: HST Practice Management, HST Case Coordination, ABC Pro 24, HHA Exchange, EVV applications, ICM CRM, Wellsky Operations/Project Management: Zendesk, Asana, MS Project, Microsoft Teams, Slack Communication: RingCentral, 8x8 Work, Google Workspace, Microsoft 365 Why clients work with me I am detail-oriented, dependable, proactive, and comfortable working in environments where accuracy, confidentiality, follow-through, and communication matter. Whether you need someone to retrieve and organize medical records, coordinate pre-operative requirements, follow up with providers, support patients, or improve the way your team operates, I can manage both the details and the bigger picture. If your healthcare operation needs someone who can make sure every document, follow-up, patient, and process is accounted for, let's talk.