Pavel P.

E-commerce Operations Manager

I’m an E-commerce Operations Manager with over 7 years of hands-on experience supporting online stores across Shopify, Amazon Seller Central, and Etsy. My work covers daily operations including customer support, refunds and returns, chargeback handling, fraud review, order verification, inventory coordination, and fulfillment communication. I work daily in Gorgias and Shopify, managing high-volume inboxes, enforcing company policies, and resolving issues efficiently without unnecessary losses. I also handle customer messaging and order management through Amazon Seller and Etsy. I focus on keeping operations organized and predictable by maintaining accurate records, reviewing reports, and preventing repeat issues. With a background in customer service and sales, I balance customer experience with protecting the business. English is effectively at a native level, and I’m reliable, detail-oriented, and comfortable working independently. I’m new to Upwork, but not new to e-commerce operations. If you need someone who can step in quickly and keep things running smoothly, I’m ready to help.