Valerie H.

Customer service expert with 9+ years of experience in client support, intake, and team leadership. For over 2 years, I led and trained a virtual team of client service agents at a U.S. immigration law firm, where I also handled client intake and consultation scheduling. I help businesses give their clients fast, clear, and caring support, especially Spanish-speaking clients. What I do: • Customer support by email, chat, and phone (Spanish native) • Client intake and case follow-up • Appointment setting and calendar management • CRM management (Odoo, Salesforce, HubSpot, Google Workspace) • Team leadership, training, and quality monitoring • Client onboarding, retention, and sales support • Data entry and administrative support Tools: Google Workspace, Microsoft Office, Odoo, Salesforce, RingCentral, Asana, ChatGPT, Canva. Why work with me: ✔ Proven results: 5.0 rating and 770+ hours on Upwork ✔ Experience with sensitive, high-stakes client conversations ✔ Organized, reliable, and responsive ✔ Available 30+ hours per week, for ongoing work or one-time projects Let's talk about how I can support your clients and your team.