Shahmir h.

🏡 3,000+ vacation rental properties supported across 17 countries 🛡️ $100K+ recovered in damage and AirCover claims 💰 $400K+ in direct bookings generated for clients 📈 10 to 18% average revenue lift 🤝 Official Hostaway Partner | Guesty Ambassador ⚡ 24/7 operations with under 5 minute response I run the operations behind your vacation rental portfolio so you can grow it without growing your workload. I lead a 24/7 team that works as the operations department for property managers, hosts and holiday home companies. I also own a cleaning company for short term rentals, so I know turnovers, housekeeping standards and vendor follow up from the field, not just from a screen. That's the difference between hiring a virtual assistant and partnering with an operator. 💬 GUEST OPERATIONS Inquiries, booking confirmations, check in and checkout, during stay issues, complaints, refunds and guest screening, around the clock. → Faster answers, fewer escalations and fewer preventable bad reviews. 🧹 TURNOVERS AND MAINTENANCE Checkout to cleaner to inspection to next arrival, plus vendor dispatch and follow up until the job is confirmed done. → Guests never walk into an unready property, and you stop chasing cleaners and handymen. 🚨 ISSUE MANAGEMENT If it can be solved remotely, we solve it. If a vendor needs to go, we coordinate it. If you need to decide, you get it with full context. → You only hear about exceptions, not every conversation. 🛡️ CLAIMS AND REVIEWS Evidence collection, cleaner photos, receipts, AirCover and Resolution Center claims, deadline tracking, and review removal requests within Airbnb's policies. → $100K+ recovered for clients so far. 📊 REVENUE AND LISTINGS Listing creation and optimization, OTA distribution, direct booking growth, dynamic pricing and performance tracking. → Clients see a 10 to 18% revenue increase, and we've generated $400K+ in direct bookings. ⚙️ SETUP AND MIGRATIONS PMS setup, channel mapping, migrations between systems, SOPs and owner onboarding. → Listings go live correctly the first time, with no double bookings during the switch. 🎯 WHAT YOU'RE ACTUALLY HIRING ✅ Guests answered in under 5 minutes, day or night ✅ Turnovers confirmed, not assumed ✅ Maintenance followed through to completion ✅ Claims filed before deadlines are missed ✅ Pricing managed by someone who understands ADR, occupancy and RevPAR ✅ A portfolio that grows without your workload growing with it 🛠️ PLATFORMS PMS: Hostaway, Guesty, Hospitable, Lodgify, Cloudbeds, Mews, Smoobu, Uplisting, Beds24, Rentals United, iGMS OTAs: Airbnb, Booking-com Vrbo, Expedia, Agoda Pricing: PriceLabs, Wheelhouse Operations: Breezeway, Turno, Properly, Keycafe, August, Schlage, Slack 👥 WHO THIS IS FOR Property managers and operators with 10 to 500+ listings who need reliable 24/7 operations without building an in house team. Tell me your portfolio size and the PMS you use, and I'll show you exactly how we'd plug in.