Karla S.

I’m a detail-oriented Logistics & Client Support Specialist with hands-on experience supporting U.S.-based logistics platforms and service teams. I specialize in managing high-volume client inquiries, resolving delivery and billing concerns, and coordinating with internal teams to ensure smooth operations and excellent customer experiences. I’ve handled support tickets across email, and phone, guided users through onboarding, and streamlined issue resolution between logistics, tech, and billing departments. My ability to adapt quickly in remote setups and use the right tools makes me a dependable asset to any team. Here’s what I bring to the table: • Expertise in tools like Zendesk, Asana, Monday.com, HelpScout, WMS, Google Workspace, and more • Strong foundation in client support, with a focus on responsiveness, clarity, and empathy • Proven ability to work remotely with U.S.-based teams across logistics and customer service • Clear communication, fast response time, and a genuine focus on client satisfaction If you're looking for a reliable, tech-savvy support specialist to elevate your customer experience and back-office efficiency, LET'S CONNECT!