John Carlo G.

As a Call Center Team Leader specializing in financial accounts, I bring over four years of leadership experience, complemented by a total of five years as a Customer Service Representative. My leadership role has been bolstered by extensive certification in various training programs, including Root Cause Analysis & Goal Setting, Time Management, SMART Coaching, the EARN Method, Leadership Certification, Stress Management, Coaching Effectiveness, Presentation Development, The 7 Habits of Highly Effective People, Effective Communication, and Excel Proficiency. I have consistently exceeded annual performance expectations and am recognized as a top performer in monthly, quarterly, and semi-annual evaluations. I am committed to fostering a supportive work environment that values both people and work-life balance. If you seek a leader dedicated to both excellence and team well-being, I am here to contribute.