Kristine D.

SUMMARY: * Possesses over 18 years of vast experience in the BPO sector in various functions and lines of businesses * Has 3 solid years of running a contact center performing various Operations roles * Offers solid experience in B2B Business Development, Account Management, and Sales and Client Services in various industries both as a leader and as an individual contributor * Holds more than 5 years of leadership expertise from different international contact centers in varied industries * Has very strong leadership skills and handled 200 strong agents in various sites including home-based * Has a history of success in different roles from customer service and sales, to leadership, quality assurance, and training * Is well versed at quality assurance evaluations, performance, and personality development coaching, and training and mentoring * Has a proven track record of success in new client acquisition, 100%