Ana M.
Bilingual Customer Support/ Appointment Setter/ Recepcionist
Customer Service Specialist with over 8 years of experience delivering exceptional client support in fast-paced environments. Strong background in customer relations and 5 years of experience in appointment setting, including high-volume cold calling and lead follow-up. Proficient in Microsoft Office applications, including Excel and PowerPoint, with experience managing spreadsheets, reports, and presentations. Skilled in using communication and CRM platforms such as Avaya, Zendesk, Slack, RingCentral, 3CX, and other customer management systems. Familiar with eClinicalWorks and comfortable navigating healthcare-related software systems. Detail-oriented, results-driven, and committed to providing professional, efficient, and customer-focused service.
Earnings and projects
Last 6 months ÷ 6
Last 6 months: $12k
Billed in all: $53,190$53k
$12k in the last 6 months
Across 4 contracts
Earnings, last 30 days
Skill rankings: Top 3% in French
Ranked by MRR among everyone on Upwork with the skill.
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